Refund Policy

Last updated: 21 September 2026

Founding reservations

If you reserve a founding spot and StockAlert is not running on your stores within 4 weeks of your payment, we refund you in full, automatically, without you having to ask.

First 30 days

If the service is not useful to you for any reason, email us within 30 days of your first payment and we will refund that payment in full.

After that

You can cancel at any time and you will not be charged again. We do not pro-rate the current month by default, but if you cancel shortly after a renewal and tell us, we will refund that renewal.

If we stop the service

If we shut StockAlert down, we refund any unused portion of your current billing period.

How to request a refund

Email thien.auris@gmail.com from the address you used to buy, or contact Paddle, who processed your payment. We reply within 2 business days and refunds are issued to your original payment method.